Refund policy
Cancellation
We accept order cancellations before the product has been shipped or produced.
If your order is cancelled, you will receive a full refund.
We cannot cancel an order once the product has already been shipped.
Returns (If Applicable)
We accept product returns.
Customers have the right to request a return within 14 days of receiving the product.
To be eligible for a return, your item must be:
- Unused
- In the same condition as when you received it
- In its original packaging
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Customers will only be charged for shipping costs once at most (including return shipping costs).
No restocking fee will be charged to customers for returning a product.
Refunds (If Applicable)
Once your return has been received and inspected, we will send you an email notification confirming receipt.
We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds (If Applicable)
If you have not received your refund yet, please first check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank, as there is often some processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at:
Company Information
Yang Cong Commerce Inc.
999 18th Street, Suite 3000
Denver, CO 80202, USA
